FAQ's

Appointments are generally face-to-face, but Teams Meetings can be set up if needed.
  • We have allocated 15 minutes between clients to enable a full clean down of clinic surfaces and spaces.
  • We ask that you limit the amount of belongings you bring to the clinic and wear appropriate clothing to avoid having to change.
  • Your Physiotherapist will greet you at the main door to Connections Physiotherapy.
  • Some clients may require a carer, guardian, translator,  or chaperone. There is a small waiting room available if needed.
  • We no longer wear masks, but are happy to do so if you would prefer.
  • Hand sanitisers are available.
  • Follow-up appointments will be booked via your physiotherapist in the clinic room prior to you leaving.
  • Payment can be done by following the instructions on your Quickbooks invoice. 
  • We have allocated 15 minutes between clients to assist with social distancing and enhanced cleaning measures.
  • Clinicians will thoroughly clean clinical surfaces and rooms before and after each client.
  • Soft furnishings have been removed and replaced with wipeable items such as plastic chairs. Pillows have plastic covers so can be cleaned between clients if used.
  • All clients/visitors will be asked to thoroughly wash their hands on entering the building. Hand sanitiser is also available for frequent use.
  • Hand Hygiene is important in reducing the spread of illness. Clinicians will wash their hands prior to, and after any 'hands on' assessment or treatment techniques.

If you are concerned about any of the precautions being taken at the Clinic, please do not hesitate to contact us. Your health, and that of the Clinicians, is paramount. It is important to us that you feel comfortable and safe during your visit.