Privacy Policy

Who I am:

At Pelvic and Core Physiotherapy, Caroline Callister is the business owner and Specialist Pelvic Health Physiotherapist.

The policy:

This privacy policy is for Caroline Callister, Owner of Pelvic and Core Physiotherapy, based at:

2 Millholm Road 

Strathaven 

ML10 6DB 

and website:

 www.pelvicandcorephysiotherapy.co.uk

The purpose of this policy is to explain how I control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data.

Policy key definitions:

  • “Clinic” “I”, “our”, “us”, or “we” refer to Caroline Callister at Pelvic and Core Physiotherapy. 
  • “you”, “the user” refer to the person(s) using this website and attending a clinic appointment

What personal data I collect and why:

When you come for treatment at Pelvic and Core Physiotherapy, information is gathered that allows the therapist to make an informed professional decision as to the most appropriate assessment and treatment methods to be used. This information will include basic demographic data (e.g. name, date of birth, address, etc), as well as other information that is considered relevant. This will usually include the following:

  • The nature of the problem for which you are presenting;
  • A medical history;
  • Other information deemed necessary to make an informed clinical judgement about the nature of the presenting complaint and other relevant factors

Security:

Information provided to Pelvic and Core Physiotherapy is held both in the Client File and the Clinic Database. All files are held within the Clinic in locked filing cabinets or held electronically in a secure manner.

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

All your electronic records are held safely and securely on password protected devices, or within systems hosted by third party providers, also known as data processors, who are legally and contractually bound to operate with security arrangements that are in place to protect your data safely and securely.

Should I require the services of any other third party suppliers, I will ensure they are also legally and contractually bound to protect your information.

Cookies

If you leave a comment on the site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, I will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, I will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long your electronic data is retained

If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on the website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Confidentiality of your personal data

All information gathered over the course of assessment and treatment at Pelvic and Core Physiotherapy remains confidential. The notable exceptions, however, to this confidentiality:

  • I may ask permission to contact your medical team, such as your consultant, GP or any other therapist who is treating you to ensure there are no contra-indications to treatment.
  • Practitioners at Pelvic and Core Physiotherapy may discuss a client, with your consent (though not full identifying information) within the pelvic health network if they have any concerns or to ensure treatments are being adapted in the best way for that individual to meet their goals.
  • You may request not to be discussed within the network.
  • In the event that you give permission to share information, images or video testimonials by completing and signing a written consent form.

What rights you have over your data

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling. 

Accessing your data

You can access your data at any time. Via post: Caroline Callister,  2 Millholm Road,  Strathaven,  ML10 6DB. Requests should be specific as to the exact information required, and should be acknowledged within 14 days in writing. Once a request for information is received, Caroline Callister will conduct a thorough database review and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person.

Official complaints or requests to change inaccurate or erroneous information should be made to CarolineCallister,  2 Millholm Road,  Strathaven,  ML10 6DB.